A refund may be requested only for content on which no playback session was ever started. Lersia's systems record a verified playback-start event the moment streaming begins on any device, and this record — not the user's self-declared usage — is the basis for determining refund eligibility. Once a playback-start event has been recorded for a title, that purchase is considered consumed and is no longer eligible for cancellation or refund.
For a full-series purchase, only episodes with no recorded playback-start event are eligible for refund; the refund amount is calculated based on those unplayed episodes.
Where a refund is granted, payment gateway fees and any taxes applicable on those fees are non-refundable once payment has been captured. No refund will be issued for any period during which access was suspended or terminated due to a violation of our Anti-Piracy Policy or Terms of Service, including violations detected through account, device, or location-based playback monitoring.
For refund or other payment issues, please reach out via our Contact Us page.